Privacy Policy

This Privacy Policy ("Policy") is issued by Raja132 ("Raja132", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Player "User") who access or use the Raja132 online casino and sports betting platform available at raja132.cam, including any associated mobile interfaces, support channels, and promotional communications.

Raja132 takes the privacy and security of its players' personal data seriously. This Policy is designed to give you a clear and honest account of our data practices — what we collect, why we collect it, how we use it, and your rights in relation to it. We encourage you to read this Policy carefully before registering an account or submitting any personal information to us.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference. By using Raja132, you consent to the data practices described in this Policy.

For the purposes of this Policy, the following terms carry the meanings set out below:

When you create a Raja132 account, we collect the following information to verify your identity and establish your account:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify the21+ age requirement)
• Malaysian identity card number (MyKad) or passport number for international players
• Residential address (street, city — e.g., Kuala Lumpur, Penang, Johor Bahru — postcode, state)
• Email address and mobile phone number
• Username and encrypted password

To process deposits and withdrawals, we collect and retain records of your financial transactions. This includes:

• Payment method details (bank account numbers associated with Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect; e-wallet identifiers for Touch'n Go eWallet, Boost, GrabPay; DuitNow and FPX transaction references)
• Transaction amounts in MYR, timestamps, and processing status records
• Cryptocurrency wallet addresses where crypto deposits (BTC, ETH, USDT, LTC) are used
• Source-of-funds documentation where requested under AML compliance procedures

We maintain records of all activity conducted through your Raja132 account, including:

• Game sessions, wager amounts, outcomes, and win/loss history
• Sports betting selections, bet slips, and settlement records
• Bonus claims, wagering progress, and promotion participation history
• Customer support interactions — chat transcripts, email correspondence, and query records

When you access the Raja132 platform, our systems automatically collect certain technical information to maintain session integrity and platform security:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration, page interaction data, and click-path analytics
• Cookie identifiers and local storage data (see Section 9— Cookies)

Raja132 processes personal data on the following legal bases, consistent with internationally recognised data protection principles:

Raja132 uses the personal data it collects for the following purposes:

• Account Administration: Creating, maintaining, and managing your Raja132 account, including processing login authentication and enforcing account security policies.
• KYC & Age Verification: Verifying that all players are aged 21 or above and confirming the accuracy of identity information provided during registration, in compliance with our licensing obligations.
• Payment Processing: Facilitating deposits via Malaysian payment methods (Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX, and others) and processing withdrawal requests in accordance with our payment terms.
• Fraud Prevention & AML Compliance: Monitoring transactions and account behaviour for indicators of fraud, money laundering, bonus abuse, and other prohibited activities as defined in our Terms & Conditions.
• Customer Support: Responding to your enquiries, resolving account issues, processing responsible gambling requests (such as self-exclusion and deposit limits), and maintaining a record of interactions for quality assurance purposes.
• Platform Improvement: Using aggregated and anonymised analytics data to identify performance bottlenecks, improve user experience, and inform product development decisions.
• Responsible Gambling Management: Monitoring player activity patterns to identify potential problem gambling behaviours and applying responsible gambling tools where appropriate, consistent with our duty of care obligations.
• Legal & Regulatory Compliance: Fulfilling reporting, record-keeping, and disclosure obligations under applicable international licensing requirements and responding to lawful requests from regulatory or law enforcement authorities.

Raja132 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the following circumstances and with the following categories of recipients:

• Payment Processors: Licensed payment service providers who facilitate deposits and withdrawals via Malaysian banking channels, e-wallets, and cryptocurrency networks. These processors act as data processors under contractual data processing agreements with Raja132.
• KYC & Identity Verification Providers: Specialist third-party verification services used to authenticate player identities, validate documents, and screen against relevant sanctions or watchlists.
• Game Software Providers: Third-party game developers and live casino studios whose products are integrated into the Raja132 platform. The extent of data sharing with game providers is limited to session and technical data necessary for game delivery.
• Regulatory & Law Enforcement Authorities: Where Raja132 is subject to a lawful order, subpoena, or regulatory directive requiring disclosure of player data, we will comply with such requests. Where legally permissible, we will notify the affected player of any such disclosure.
• Professional Advisors: Auditors, legal counsel, and compliance consultants engaged by Raja132 who require access to player data in the performance of their advisory services, subject to professional confidentiality obligations.

As an internationally licensed online gaming platform, Raja132 may transfer personal data to data processors and service providers located in jurisdictions outside Malaysia. Where such transfers occur, Raja132 ensures that appropriate safeguards are in place to protect the transferred data to a standard equivalent to that applied within the platform's primary operating jurisdiction.

Safeguards employed for international data transfers may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions that maintain recognised adequate data protection standards. Players may request further information regarding the specific safeguards applicable to their data by contacting our support team.

Raja132 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:

• Account Data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with international AML standards applicable to online gaming operators.
• KYC Documentation: Retained for the duration of the account relationship and for five (5) years following account closure or the completion of the relevant KYC process.
• Customer Support Records: Retained for three (3) years from the date of each interaction, or longer where the interaction relates to an ongoing dispute, investigation, or responsible gambling matter.
• Technical & Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely. Raw technical logs are typically retained for 90 days for security and fraud investigation purposes.

At the expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that renders re-identification impossible.

Raja132 uses cookies and similar tracking technologies to operate the platform, maintain session continuity, improve performance, and understand how players interact with the site. The following categories of cookies are in use:

• Strictly Necessary Cookies: Required for the platform to function correctly. These enable login session management, security token validation, and core platform navigation. They cannot be disabled without rendering the platform inoperable.
• Functional Cookies: Store player preferences such as language settings, preferred payment method display, and interface customisations to improve the usability of the platform across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform — including pages visited, time on page, and click patterns. This data informs product improvement decisions. Individual players are not identifiable from analytics data.
• Security Cookies: Used to detect and prevent fraudulent account access attempts, including unusual login location flags and suspicious session behaviour alerts.

You may manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the Raja132 platform, though some preference-based features may not function as expected.

As a player on Raja132, you have the following rights with respect to your personal data. All requests are processed within thirty (30) calendar days of receipt, subject to identity verification:

• Right of Access: You may request a copy of all personal data held by Raja132 about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held on your account. Where data is used for KYC or regulatory purposes, supporting documentation may be required.
• Right to Erasure: Subject to applicable legal retention obligations (see Section 8), you may request that Raja132 delete your personal data. Note that data subject to AML retention requirements cannot be deleted before the prescribed minimum retention period has elapsed.
• Right to Restriction of Processing: You may request that Raja132 restrict the processing of your personal data in circumstances where you contest its accuracy, object to its processing, or require it retained for a legal claim.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have directly provided to Raja132, for the purpose of transmitting that data to another service provider.
• Right to Object: You may object to processing conducted on the basis of Raja132's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Raja132 is strictly an adult platform. Our services are not directed at, and must not be accessed by, individuals under the age of 21. We do not knowingly collect personal data from any person under 21 years of age. If Raja132 becomes aware that personal data has been collected from a person under the minimum age requirement, that data will be deleted immediately and the associated account permanently closed.

Parents and guardians who believe that a minor in their household has accessed or registered on the Raja132 platform are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay. All such reports are treated with the highest priority by our compliance team.

Raja132 implements a multi-layered information security framework to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our technical and organisational security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and the Raja132 platform is encrypted using industry-standard TLS protocols, preventing interception by third parties.
• Encryption at Rest: Sensitive personal data fields — including identity numbers, payment references, and authentication credentials — are encrypted at rest using strong cryptographic algorithms.
• Access Controls: Access to player data within Raja132's internal systems is governed by a role-based access control (RBAC) model. Personnel access only the data necessary for their specific job function.
• Audit Logging: All access to and modifications of player account data are recorded in tamper-evident audit logs, enabling investigation of any suspected security incidents.
• Two-Factor Authentication: Players are encouraged and in some cases required to enable two-factor authentication (2FA) on their accounts to provide an additional layer of protection against unauthorised login.
• Penetration Testing: Raja132 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Notwithstanding the above, no information security system can guarantee absolute protection. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, Raja132 will notify affected players without undue delay and in accordance with applicable incident notification obligations.

Raja132 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal requirements. Where material changes are made, we will provide reasonable advance notice by posting a prominent notice on the raja132.cam homepage or by email to registered players.

The "Last Updated" date at the top of this Policy indicates when the current version was published. We recommend that players review this Policy periodically to remain informed of any changes. Continued use of the Raja132 platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the Raja132 Data & Support Team through the following channels:

• Live Chat: Available 24/7 directly on the Raja132 platform. Average response time: 3–5 minutes. Supported in English, Bahasa Melayu, and Mandarin Chinese.
• Email: [email protected] — all privacy-related requests acknowledged within 3 business days and resolved within 30 days.

When submitting a data rights request by email, please include your registered account username, the email address associated with your Raja132 account, and a clear description of the data right you wish to exercise or the concern you wish to raise. We may request additional identity verification before processing your request to ensure your data is not disclosed to an unauthorised party.